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Privacy policy
Sillage Factory ("we," "us," "our") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.
Information We Collect
Contact & order information: name, email, shipping/billing address, phone number, order history.
Payment information: processed securely by our payment processor (e.g., Shopify Payments, Stripe, PayPal). We do not store full card numbers on our servers.
Automatically collected data: IP address, browser type, device information, pages visited, and cookies, via tools such as Shopify analytics and, if enabled, Google Analytics/Meta Pixel.
Communications: messages you send us via email, chat, or contact forms; email marketing engagement if you subscribe.
How We Use Your Information
- Processing and fulfilling orders, including shipping and customer service
- Sending order confirmations, shipping updates, and (if opted in) marketing emails/SMS
- Improving our site, products, and customer experience
- Fraud prevention and legal compliance
- Retargeting/advertising, only where you have not opted out (see Your Privacy Choices)
Sharing of Information. We share information with service providers who help us run the business: our e-commerce platform (Shopify), payment processors, shipping carriers (USPS, UPS, FedEx), email marketing providers, and analytics/advertising partners. We do not sell your personal information for money. We may disclose information if required by law.
Cookies. We use cookies and similar technologies to keep your cart working, remember preferences, and measure Site performance. You can control cookies through your browser settings.
Data Retention. We retain order and account information as long as necessary for business, tax, and legal purposes.
Your Rights. Depending on your state of residence (California, Virginia, Colorado, Connecticut, Utah, and others have consumer privacy laws), you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of targeted advertising or the "sale/share" of data. See Your Privacy Choices below for how to exercise these rights.
Children's Privacy. This site is not directed to individuals under 18, and we do not knowingly collect their information.
Changes to This Policy. We may update this policy from time to time; the effective date above reflects the latest revision.
Contact. Questions about this policy: sillagefactory@gmail.com