Shipping policy

Where We Ship. We currently ship within the United States only. Fragrance products contain alcohol and are classified as Limited Quantity/ORM-D hazardous materials for shipping purposes, which restricts how and where we can ship — this is why we do not currently offer international or air-only shipping to certain regions.

Processing Time. Orders are typically processed and decanted to order within [1–3] business days of purchase (Monday–Friday, excluding holidays). During sales or high-volume periods, processing may take longer — we'll note this at checkout if applicable.

Shipping Method & Carriers. Due to the alcohol content in fragrance, packages are shipped via ground service only (USPS Ground Advantage / UPS Ground), as required by carrier hazardous-materials regulations. Expedited air shipping is not available for fragrance orders.

Estimated Delivery Times

• Standard Ground: [3–7] business days after processing, depending on destination

These are estimates, not guarantees; carrier delays are outside our control.

Shipping Rates. Calculated at checkout based on package weight and destination. 

Order Tracking. You'll receive a tracking number by email once your order ships.

PO Boxes / APO-FPO.  Delivery to P.O. boxes and military addresses is not available.

Lost, Delayed, or Damaged Packages. Please see our Refund Policy for how we handle delivery issues.

Contact sillagefactory@gmail.com | (703) 213-9309